Dear American Home Shield

In the following you will find my response to the recent customer satisfaction survey I was asked to fill out by my home warranty company American Home Shield:

I called in and explained that I had a gas leak at a fitting that was in my gas line.  The AHS representative seemed determined to place it either as the line going to the hot water heater or the furnace.  I told them it was in the line going to both.  Yes it was going to the hot water heater but it was also going to the furnace.  The leak had nothing to do with either.  

Despite my explanation they ended up tagging it as a problem with my hot water heater and sent out a plumber.  The plumber did not know what he was doing and I was terribly unimpressed.  He eventually said that he couldn't do the work to fix my problem because he could not pull the required permit.  I had to pay him the 55 dollar service fee and he left.

So basically.  I paid 55 dollars for him to tell me I had a leak that I had already told AHS that I had.  And nothing was done.

I hired my own plumber to come out and fix the problem which he did in about 20 minutes.

Every bit of service I have had from your company and every person who came out to my house has been incompetent.  I will never call in another issue again because it ends up costing me more than it would to get the problem fixed by a professional who is not associated with AHS.  You hire cheap companies that get 80% of their work from you and therefore are loyal to you more than the customer and do not want to actually provide any service because they make more money by just taking the service fee and getting on to the next house.  That is to say even if they could do the work because in my case they legally could not.  

Thanks for nothing.

Jon Murray